Wave Live Chat

Give your customers live support

Wave Live Chat

What is Wave?

Wave is software which allows you to have a text conversation in real time with visitors on your website. Wave works brilliantly on both single and multiple websites. You can have one person manning your live chat or 100, the price will stay the same.

Why is live chat so useful?

Answering questions while a potential customer is browsing your site is a sure way to increase sales. It resolves pain points, increases trust in your company and gives you an edge over competitors.

“62% reported being more likely to purchase from the site again. A further 38% of respondents said they had made their purchase due to the chat session itself. All these attitudes were even more prevalent among respondents who bought online at least weekly.”

How helpful is live chat? – emarketer.com

Multi Site & Multi Operator

Multi Site

You can install live chat on as many websites as you like and manage them all from a central base. This is great for teams that want to provide support for many sites.

 Unlimited operators

Have as many people tending to your live chat as you like for no additional cost.

Chat to everyone

Once you are logged in you can talk to as many customers as you like!

Join a chat

Operators can join in any chat so that the customer can transfer seamlessly between your operators. The operators will be able to see the previous messages so that questions don’t need to be repeated.

Easy To Use

Access admin anywhere

You can access the admin panel for your live chat from any web browser and any computer.

Easy to setup

Sign up to wave chat and receive your short code
It is then just a case of inserting this short code into your website or websites and away you go!

Easy for visitors

Visitors simply enter a name and email to start chatting. They are then free to navigate around the site and the chat will follow them.

Engage With Customers

What’s your name, and where do you come from?

See meta information from your visitors. This means you can see:
  • Name and email address (which they will have entered manually)
  • Time the chat was started
  • The last time a message was sent in the current chat
  • Whether or not they are still in the chat
  • Their preferred language
  • Their local time
  • Which browser they are using (i.e. Chrome, Firefox Internet Explorer)
  • Their operating system (i.e. iOS, Windows, Linux)
  • Which web page they are currently viewing

Never miss a message

Auto email form

Not everyone can man a help desk 24 hours. When you can’t be there a contact form will save questions until you are ready to answer them. This means you never lose an enquiry.

Never lose a message

Auto chat save

All chat transcripts are automatically saved so that they can be referenced later or sent to the customer if they request it.

Safe & Secure

Encoded messages

All our live chat installations are protected by SSL certificates. SSL (Secure Sockets Layer) certificates are an integral part of website security. When you visit a website with SSL the site’s SSL certificate enables you to encrypt the data you send, such as credit card information, names or addresses so it can’t be accessed by hackers.

What this means for the live chat is that if someone were to hack into your live chat they would only see a stream of nonsense rather than what you are chatting about (which hopefully isn’t a stream of nonsense!)

Customise Display

Colour match

We can match the customer facing chat to any colour to match your brand. They won’t see any branding from us, this chat is all yours.

Need Support? Visit our Knowledge Base

Are you interested?

For more information or to sign up please contact us:

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